Claims Handler – Uninsured Loss Recovery

November 29, 2023 5:05 am Published by

The opportunity

Are you a team player with a great attitude? Do you have legal, insurance, claims handling or customer service experience and are looking to build a career in a growing team? If you are keen and quick to learn, we will show you the rest.

Join our friendly, supportive team of Claims Handlers within our Uninsured Loss Recovery team. The role will offer exposure to a variety of work from day one. You’ll be trained up to manage your own caseload or provide assistance to the claims handling teams, acting on behalf of businesses in the recovery of their uninsured losses. Meet Ian who heads up the team. He is looking forward to working with you.

Your key duties will include:

  • managing your own caseload of contentious claims and being responsible for your own diary management
  • considering liability by assessing evidence and establishing responsibility
  • evaluating each claim and pro-actively obtaining quantum documentation
  • negotiating liability or quantum with defendant solicitors or insurers
  • sending Letters Before Action (LBAs) to third parties; these are standard letters which are held on a case management system
  • assessing and collating any relevant documentation to support the claim
  • pro-actively pursuing claims and making appropriate use of telephone and litigation
  • drafting own legal proceedings and dealing with all aspects of litigation / compliance with the civil procedure rules, following through to and attending small claims trials
  • instructing counsel to attend hearings and experts where necessary
  • drafting your own correspondence and witness statements etc.
  • maintaining client relationships e.g. informing them on the progress of a claim and taking new instructions over the phone, by email or letter
  • carrying out general administration to include archiving, billing, case management

Skills and experience you will have – ideally but not essential:

  • a minimum of 3 months’ recent experience in legal, insurance, claims handling or customer service roles
  • experience in managing your own caseload
  • previous experience in using a case management system
  • confidence with IT systems to include Microsoft Word and Excel

Key competencies you will need:

  • the ability to prioritise well and produce a high standard of work in a volume environment, sometimes under pressure, whilst maintaining accuracy and good attention to detail
  • strong organisational skills whilst maintaining team processes and procedures
  • a pro-active approach in documenting and handling tasks and cases
  • the ability to cope and respond to sudden client demands
  • good communication skills, a good telephone manner and the ability to discuss and negotiate matters on the telephone
  • an analytical, problem solving approach

How we work:

We embrace agile working and offer a blended approach to where and how we work.

We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.

We have hubs in Birmingham, Bristol, Edinburgh, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford-upon-Avon and Sheffield. This role will offer a blend of home and office working in our Birmingham hub.

Meet the team:

Our niche Uninsured Loss Recovery team, part of the Corclaim super-team, consists of specialists who focus solely on recovering uninsured losses for businesses in the public and private sectors who have sustained loss or damage to property resulting from the actions of others. We recover these costs and losses from the “at fault” party or their insurers. We have particular expertise in the application of the Road Traffic Act, European regulations in relation to vehicle insurance and all matters relating to the Motor Insurers Bureau so far as these matters relate to the recovery of damages.

Our clients include retailers, construction companies, utility providers, hire operators, logistics businesses and any business that operates its own vehicle fleet or has exposure to property risks and can provide repeat / volume instructions. In the last twelve months we have handled almost 7,000 cases, issued 2,700 legal proceedings and recovered £6.9m of client damages.

About us:

It is the people at Shakespeare Martineau that make us so special. By understanding what our people want, giving them the support they need, recognising everyone’s contribution and realising the unique power of teams; together we win.  As a firm we are focused on proactively building and developing diverse teams, bringing different backgrounds, personalities and perspectives together. We play to our strengths, pushing ourselves to be consistently better than yesterday and deliver amazing solutions for our clients. We empower our teams with a high degree of individual responsibility; we self-manage and encourage everyone to be responsible for their own learning, knowing it makes us even better at what we do!   

We believe in trusting our people to make the right decisions for themselves from how you dress to how, when and where you work – we focus on outputs.

Want to find more about our amazing benefits?

The Corclaim super-team offers an additional discretionary bonus scheme for employees, based on team and also individual performances.

Additional information

Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.

Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here#LI-LJ1

Equal opportunities

Shakespeare Martineau is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, sexual orientation or religious beliefs.

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